The Container Store - Fort Worth, Texas

Giampiero Fonte

Negozio in cui ci potrei trascorrere ore ed ore per la vasta gamma di articoli che ha per la riorganizzazione della casa!!!

Jessica Oropeza

Love stuff The Container Store sells! Customer service is hit or miss. Placed an online order for curbside pickup.

First, the confirmation said everything was available in-store. 2nd confirmation said, ooops, sorry! Your items won't be ready for pick up for 5 days. After several additional confirmation changes, my order was ready.

When i went to the store for pick-up, I checked in, and the system said someone would be out shortly. After 20 minutes of waiting in their marked curbside pickup area, i went inside. Only to be told by one associate that they had no such order for me to pickup, and didn't see my order in the system.

I went back to my car to double check my confirmation and location, etc.... went back into the store and spoke with a different associate, who had my order sitting neatly bagged on the counter at checkout!

I definitely prefer to order online with shipping or buy in-store.

Matthew Stroup

The Container Store has mostly quality products in a variety of sizes and styles. There are some unique items that make the trip beneficial.

The store is organized pretty well with an open concept in the middle. Space between the shelving is a little cramped if two people are on the same aisle.

At 11:00 on a Friday morning, the place was pretty busy, but the staff was always helpful. Checking out, however, the line grew to five (5) customers deep, even with two registers open. Ten minutes later, I was at a register. With six registers, it shouldn't have taken a couple of minutes to open another register and clear out the line.

Their pricing is known to be higher on some items, but this isn't wally-world, and the items typically will last.

Jenny Lea

Long story short, I came in and asked for 2' x 16 ventilated shelves and the brackets. I left with the correct size brackets, but the shelves were 2'x20. So the next day, (today) I came back to exchange for the correct size shelves. The wrong size shelves I returned were unblemished shelves. The shelves they gave me, which I did not notice till I got home, are like this... see pictures.
Jagged edges, and damaged paint.
So now I have to go back AGAIN.
To say that I am extremely upset is an understatement. I do not live close by! And I do NOT enjoy driving in 5'oclock traffic, and wasting more of my gas for this unnecessary and incompetent fiasco!
I have my own business! Small but still. And before selling anyone Anything, I double and triple check my wares before sending them off. I make sure I always do a quality check. It's not that hard, and very simple to do.
While the customer service is top notch, the lack of quality control is severely lacking!

Brit Hull

When we first walked into the store we knew we were in the right place to get supplies for my office. The staff was kind and helped us find what we needed. The prices are fair and everything we needed was in stock. The gentleman at the front opened a new register when he saw that the lines were backing up. Two Thumbs Up!!!

Dr. Melissa Roberts Becker

Great sales! College dorm items available!

TC Elliott

It’s absolutely the best container store in DFW metroplex!! Huge kudos to Miranda for all her help. So very kind and wonderful. They have the best customer service and thanks also to those awesome people at the checkout counter. So helpful and such a great inventory and openness of the store. It’s my store and I hope it’s yours!

Dianna Fontanez

Amazed by their customer service. Went to pick up an order, didn’t even have to get off my car, in 5 minutes I had my order in my car. Talk about great service! Greeted very courteously ❤️